Rules for Calling Customer Service (my rules, anyway).
1) Have your frigg'n policy number.
2) I don't care how many years you have been an agent. There is no excuse for you to be a condescending asshole.
3) Learn English.
4) If you are not the owner or the person who sold the policy to the owner I CANNOT talk to you. Federal law.
5) If you have a problem, I don't care how pissed off you are. Do not take it out on me. I have very little control over what happens to your policy. If you're the one who didn't pay your bill, who's the idiot?
6) Turn up your damn hearing aid before you call.
7) Just because you faxed it does NOT mean it got here.
8) Do not talk over me. I don't care how much you think you know; you'll miss something if you don't let me finish.
9) Understand that ALL our clients call on Monday. If you don't want to wait, then don't call on Monday.
2) I don't care how many years you have been an agent. There is no excuse for you to be a condescending asshole.
3) Learn English.
4) If you are not the owner or the person who sold the policy to the owner I CANNOT talk to you. Federal law.
5) If you have a problem, I don't care how pissed off you are. Do not take it out on me. I have very little control over what happens to your policy. If you're the one who didn't pay your bill, who's the idiot?
6) Turn up your damn hearing aid before you call.
7) Just because you faxed it does NOT mean it got here.
8) Do not talk over me. I don't care how much you think you know; you'll miss something if you don't let me finish.
9) Understand that ALL our clients call on Monday. If you don't want to wait, then don't call on Monday.
posted by grasshopper at Monday, September 12, 2005
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